Vendor Obligations

Obligations:

  1. Homeworth will collect payment for each sale processed on the website and pay the agreed percentage of the sale to the vendor for the goods supplied. Homeworth will retain the agreed percentage of the total sale price, depending on the vendor option and subscription chosen.
  2. All Vendor applications are subject to approval from the board. The board will consider whether the product range offered by the vendor is suitable for the platform and meets the requirements of the users in terms of quality and reliability. The products offered will also be screened for quality & suitability. If selling name brand items, the vendor must have the rights to do so and will be asked to provide written documents/permission or invoices for our records.
  3. Vendors are bound by the legislation set out in The South African Consumer Protection Act, No 68 of 2008. All products must carry a six-month manufacturer’s warranty.
  4. It is the Vendors responsibility to ensure that every product profile on the vendor account is up to date, accurately described with the correct price, product specifications and appearance.
  5. Vendors are responsible for managing product inventory and keeping their inventory up to date. Product inventories must always be accurate. If an order is placed for an item that is incorrectly labelled as “in stock” and cannot be supplied by the vendor within thirty days, a 5% refund handling fee will be charged to the vendor’s account.
  6. Vendors must state the order processing period in the vendor account and must adhere to this timeline for every order.
  7. When preparing the parcels for shipping, the order number must be clearly written on the package as well as the waybill/tracking number. The product must be appropriately packaged so that the product does not get damaged during transit. In case of fragile items, the products must be bubble wrapped or packaged with polystyrene packaging chips to prevent any breakages and fragile stickers must be placed on the master carton.
  8. In the event that a product is found to be damaged or faulty on delivery to the customer, the vendor is responsible for arranging replacement of the product, as well as paying the handling fee and any reshipping costs applicable. If a replacement is not possible, the 5% refund processing fee will be charged to the vendor’s account as well as the original shipping fee.
  9. In the event that the product delivered to the customer does not match the product description set out on the website, the vendor is responsible for the replacement or refund handling fee of that product as well as any further shipping costs applicable in rectifying the mistake.
  10. Homeworth reserves the right to revoke any vendor agreements at any given time.
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